Required Documentation for Sign Up

As a regulated financial services company, Accept is required to verify the identity of anyone who wishes to use our payment services. To do so, we use a document-based verification system that verifies your identity based on a photo ID document, such as a passport.

We are also required by regulation to verify the identity of any other business owners, shareholders, directors, partners and beneficial owners, as applicable. There is no way to activate your Accept account to accept payments without all applicable parties completing verification.

We can accept any of the following document types:

• Passport

• UK/EU/EEA National ID Card (Note: We don't currently accept Public Services Cards)

• UK/EU/EEA Driver’s Licence

Note: Any employees added to the account by the Account Holder will not be required to provide additional personal information, except their full legal name.

How to Verify Your Documents

After entering your personal information as part of our registration, you’ll be directed to the start of our document verification process.

Please note, we recommend using a smartphone to complete this step. If you don’t have a smartphone, you will need to use a tablet or try borrowing a smartphone from someone else. To begin, you can either scan the QR code to open the verification flow on your phone, or you can enter your mobile phone number to receive an SMS text with a link to verification.

You will be required to upload a picture of a photo ID for us to verify, so make sure you have your ID nearby. We can only accept official government-issued ID, such as the following documents:

• Passport

• UK/EU/EEA National ID Card (Note: We don't currently accept Public Services Cards)

• UK/EU/EEA Driver’s Licence

When uploading your documents and pictures for verification, check the following:

• Make sure that your images are clear and include the full ID or ID page. If you upload images that are blurry, have excessive glare, or crop out the edges of your ID, our verification partner may have difficulty completing the verification. For best results take a picture of your ID against a plain background, such as a clear tabletop or blank wall.

• Make sure you’re taking a new photo of your actual ID, and not a screenshot or a photo of a picture of your ID. Submitting a photo of a picture or screenshot will prevent us from being able to verify your account.

• You will also be required to upload a selfie to verify against your ID. For best results, take a picture of yourself straight-on in a well-lit room. Excessive shadows and blurriness in your photo will prevent us from accurately matching your photo and ID.

Verification Status

Once you have uploaded a photo of your ID and your selfie, Veriff, our verification partner will work to complete their checks in the background while you complete the rest of the Accept registration process.

Once you have finished signing up for your Accept account, you can check your verification status in your Accept Dashboard. Find more information about each different verification status below.

Verify Your Identity

You can still complete the Accept sign up process without submitting your photo ID for verification, however you will not be able to accept payments until this step is completed. If you still need to complete verification, you will see a prompt in your Setup Guide to Verify Your Identity. Click to go back to the verification flow where you can upload your photo ID.

Pending Verification

If you upload your photo ID and selfie for verification during the signup process, you can see if your verification has been approved or if it’s still pending from the Setup Guide in your Accept Dashboard.

If your verification status is Pending, we’ll let you know if we need anything else from you, and you’ll receive a notification in your Dashboard as soon as you’ve been verified. You should receive a notification within 1-2 working days.

Verification Declined - Resubmission Requested

If the photo of the document or selfie you submitted is poor quality, we may not be able to complete the verification on the first attempt. In this case, you’ll receive a notification in your Accept Dashboard asking you to re-attempt verification.

As a reminder, please check the following before re-submitting your photographs:

• Make sure that your images are clear and include the full ID or ID page. Do not upload images that are blurry, have excessive glare, or crop out the edges of your ID. For best results take a picture of your ID against a plain background, such as a clear tabletop or blank wall.

• Make sure you’re taking a new photo of your actual ID, and not a screenshot or a photo of a picture of your ID.

• When taking the selfie, for best results take a picture of yourself straight-on in a well-lit room. Excessive shadows and blurriness in your photo will prevent us from accurately matching your photo and ID.

Verification Declined

In some cases we may not be able to verify your identity.

Unfortunately, in this case we will not be able to activate your Accept account to accept card payments.

Completing Verification as a Limited Company

If you are registering as a Company, each of the applicable business owners/directors/shareholders will be required to complete the verification process.

During the registration process, we will ask the Accept Account Owner to confirm the information of any applicable persons, and provide their email address. Accept will then send an email with a link and instructions for completing verification.

If the information of any applicable persons appears incorrect, please make sure you provide the correct information before adding their email address so they can complete verification. Proceeding with incorrect information can cause the verification to fail, and your Accept account not activated for payment processing.

Note: The link sent to other business owners will expire after two weeks--if they have not completed verification before then, you can resend the link from your Accept Dashboard.

To check on the verification status of your business partners, head to your Accept Dashboard. Click Account & Settings > Business > Owners & Directors.